Terms & Conditions
About These Terms and Conditions
In these Terms and Conditions "we" and "us" mean Global DVD Distribution Pty Ltd Trading as Elegreen.com.au, ABN 16 617 363 229 of 5 – 194 Willarong Rd, Caringbah, NSW 2229, Australia, and "you" means you the customer. These Terms and Conditions jointly with your Order comprise the entire Contract between you and us for the supply of Products. The Contract cannot be differed unless we agree to vary it in writing or by email.
Australian & New Zealand Sales Only
We sell and ship Products only within Australia and New Zealand. We will not make deliveries to other countries.
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with Bedding by Elegreen. By agreeing with these Terms and Conditions you accept that you are over the age of eighteen (18) years. Should Bedding by Elegreen endure any damage or other losses as a result of a transaction entered into by a minor, Bedding by Elegreen keeps the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Bedding by Elegreen.
Placing Your Order
You may put an Order by filling in the Order Form on the Bedding by Elegreen Web Site and clicking the "Submit My Order" button. At what time you place your Order, we will issue you with an Order Number. We will do this via email. By submitting an Order, you make an offer to us to buy the Products you have chosen based on these Terms and Conditions. Information held on the Bedding by Elegreen website constitutes an invitation to treat. No information on our website constitutes or should be considered as an offer by us to supply any Products; however Bedding by Elegreen will do every attempt to provide Products to you. We will inform you that your order is being processed by sending you an Order Confirmation and tax invoice by email; though, we do not officially accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order put, for the intention of preventing credit card or payment fraud. Bedding by Elegreen reserves the right to decline orders, terminate accounts, remove or edit content in their sole discretion. We will corroborate acceptance of your order when we email you confirming dispatch of the goods you have ordered. If we cannot process or accept your Order after payment is received we will make contact with you via email or telephone.
Payment Methods And Processing
Bedding by Elegreen currently accepts PayPal, Visa, Mastercard and Direct Bank Deposit only. Payment processing will not commence until we receive all the information we require. Orders placed on a weekend or a Public holiday will not start payment processing until the next business day. Business days are Monday through Friday, excluding NSW Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. Where you pay by Direct Bank Deposit you must pay the price payable in Australian dollars as specified on your Order Confirmation within 5 days from the date that you receive your Order Confirmation. If a Direct Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, Bedding by Elegreen has the right to call off the transaction. For credit card and PayPal payments we will email your Order Confirmation.
Bedding by Elegreen purchases include GST.
Title To And Risk In Goods
Title to all goods will be transferred to you on the later of:
1. Bedding by Elegreen being satisfied of the result of any credit, criminal or fraud checks in relation to a customer or their order;
2. a total and accurate order being placed and submitted by you to Bedding by Elegreen; and
3. the complete processing of your payment.
Unless you buy optional Transit Care at the time of placing your order, you accept all risks of theft or loss of goods occurring during transportation and delivery.
Bedding by Elegreen seeks to list Products with the most competitive prices at all times. Bedding by Elegreen has the right to modify prices for Products displayed at Bedding by Elegreen at any time before you put an Order. The price of goods shown excludes delivery costs. Delivery cost is a separate cost, which is shown on the product page and is calculated upon country selection.
Supply Of Your Products
Subject matter to these Terms and Conditions, we will provide you with the Products shown on your Order Confirmation. When your Order items have been posted, we will email you to confirm dispatch of each item including a tracking number for each order.
We desire your order to arrive quickly and at the best delivery fee we can offer. Delivery fees are calculated based on the country of the delivery address. Shipping estimates for different parts of Australia and New Zealand can be viewed on the delivery information page.
Consumer guarantees are applicable under the Australian Consumer Law. Nothing in these Terms and Conditions rules out the application of those guarantees. For more information about your rights as a consumer, visit the Australian Consumer Law website at www.consumerlaw.gov.au. If the goods have a minor defect, we will offer a repair or a replacement or a refund to you. If the goods have major defects, you are entitled to:
- the product and receive a refund
- the product and receive an identical replacement, or one of similar value if reasonably available, or
- the product and receive compensation for the fall in value caused by the problem.
If you believe that a Product is defective you should email Bedding by Elegreen Customer Service and our Representative will assist you. An image may be requested to help with the valuation of your claim. Where a Product is defective and requires replacement or repair, return delivery will be arranged at the cost of Bedding by Elegreen. If a Product is replaced, that Product becomes your property and the returned Product turns out to be our property. When a refund is given, the returned Product is our property.
Returning a Product
Returning a product if you change your mind
If you change your mind about a product bought or make a wrong choice and inform us within 14 days of delivery, we will provide you with further instruction how to go about that.
Return Authorisation Number - A Must Have
A Return Authorisation (RA) number is necessary for replacement Products and refunds. Where Customer Service has conditionally determined that a Product is defective, Customer Service will give out an RA. Products cannot be returned without that number. The Product should be returned to Bedding by Elegreen within 30 calendar days of the issuance of the RA. Where achievable, all Products should be packed in the original and.
Organising the Return of Products
Products must be returned whenever we consent to provide you with a refund or replace the Product. Where you got a defective Product by Australia Post, Customer Service will send to you a prepaid envelope for returning or advise you how to return the faulty Product.
When a Replacement Product is arranged
- replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
- delivery time for the replacement Product will be the same as stated for the original Product.
Your Data - Use And Protection
By placing your Order, you consent that we may save, process and use data collected from your Order Form for the intention of processing and delivering your Order. If you so specify on the appropriate section of your Order Form, by placing your Order you also consent that we may use such data, other than credit card details, in order to supply you with information from time to time on other Bedding by Elegreen Products that may be of interest to you. If you do not consent to our using your details in order to provide you with information on other Bedding by Elegreen Products, you should specify your non-agreement on the proper section of your Order Form. You may get a copy of the data held by us concerning you by emailing us. If any data kept by us concerning you is inaccurate, we will modify it on your written request.
Credit Card Fraud
While Bedding by Elegreen employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Bedding by Elegreen will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures
When you put an Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer asking for further information, such as a copy of your ID. After confirmation, this information will be deleted. In this case, until your order has gone through internal Fraud Prevention process checks your order will remain on Pending status. If you do not supply us with the requested information within 7 days, your order will be deleted and your payment will be reversed back to the method in which you paid.These information requests are emailed to help protect Credit Card and PayPal account holders from online fraud.
You shall not appoint any rights and obligations under these Terms and Conditions whether in entire or in part without the previous written consent of Bedding by Elegreen. Any unauthorised duty shall be deemed null and void. If any provision of these Terms and Conditions is held by any proficient authority to be invalid or unenforceable in entire or in part, the legality of the other provisions of these Terms and Conditions and the rest of the provisions in question shall not be affected so. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way have an effect on the right to later enforce such Term or Condition. Bedding by Elegreen has the right to alter the Terms and Conditions of sale at any time. The Terms and Conditions appropriate to you are those on our website at the time you order a product.
To the degree permitted by law, Bedding by Elegreen is not liable legally responsible for any delay in performing any of its obligations under these Terms and Conditions if such holdup is caused by circumstances beyond the reasonable control of Bedding by Elegreen, and Bedding by Elegreen shall be entitled to a rational extension of time for executing such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales